Job Description
Prime Communications Group is seeking energetic professionals to join our award-winning call center team in Jacksonville, FL! We're hosting a limited-time hiring event for motivated individuals ready to excel in customer service excellence. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are valued.
What We Offer:
- Industry-leading compensation with performance bonuses
- Full benefits package including medical/dental/vision
- Paid training and career advancement opportunities
- Modern, tech-equipped workplace
- Employee recognition programs
Hiring Event Details:
Date: August 15, 2023
Time: 9:00 AM - 5:00 PM
Location: 456 Riverplace Blvd, Jacksonville, FL 32202
No appointment necessary! Bring your resume and government ID. We're hiring immediately for day/night shifts.
Responsibilities
- Handle 50-70 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries regarding products/services with first-contact resolution
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed KPIs: Average Handle Time (AHT), Customer Satisfaction (CSAT), Quality Scores
- Collaborate with team leads to improve service processes
- Participate in quarterly training sessions for product knowledge updates
- Uphold company compliance standards and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Typing speed minimum 40 WPM with 95% accuracy
- Proficiency in CRM software (Salesforce/Zendesk experience ideal)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Flexible schedule availability including weekends/holidays
- Must pass background check and drug screening