Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! We're seeking empathetic professionals to deliver exceptional service while our West Coast clients sleep. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment. Perfect for night owls seeking work-life balance with immediate start opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and knowledge bases
- Document interactions with precision in Salesforce
- Collaborate with cross-functional teams for seamless issue escalation
- Meet/exceed SLA targets with 95% customer satisfaction
- Proactively identify process improvement opportunities
- Maintain strict compliance with HIPAA and data security protocols
Qualifications
- 2+ years customer service experience in high-volume environments
- Proven ability to de-escalate challenging situations
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently during night shift (11 PM - 7 AM EST)
- High school diploma or equivalent; college degree preferred
- Typing speed of 45+ WPM with 98% accuracy
- Reliable high-speed internet connection for remote work