Job Description
Join our award-winning team as a Night Shift Customer Service Representative in vibrant San Antonio! We're seeking dedicated professionals to deliver exceptional customer experiences during evening hours. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. This role offers growth opportunities and stability in a thriving industry. If you're a night owl with exceptional communication skills and a passion for helping others, we want you!
Why You'll Love Working With Us:
- Industry-leading paid training program
- Comprehensive health benefits and 401(k)
- Clear career advancement paths
- Modern, ergonomic workspaces
- Team-focused culture with recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with cross-functional teams to resolve complex cases
- Provide product knowledge to customers and prospects
- Maintain positive customer relationships during high-pressure situations
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Problem-solving skills with attention to detail
- Reliable transportation to our San Antonio facility
- Flexibility to work weekends/holidays as needed