Job Description
Join ConnectSolutions' elite customer service team in Tucson! We're seeking dedicated night shift professionals to deliver exceptional support while our clients sleep. Enjoy premium compensation, comprehensive benefits, and a vibrant remote-friendly culture. This isn't just a job—it's your launchpad into tech support, sales, or management. Apply today and transform your career while Tucson sleeps!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Maintain 30+ contacts per hour during peak hours
- Identify upsell opportunities for premium services
- Adhere to PCI compliance protocols for payment processing
- Participate in weekly performance improvement workshops
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional typing speed (50+ WPM) with 98% accuracy
- Available for flexible night shift schedule (10 PM - 6 AM)
- Bilingual English/Spanish certification required
- Experience with payment processing systems
- Ability to work independently in remote setting
- Pass background check and drug screening