Job Description
Join our award-winning team as a Night Shift Customer Service Representative at Nexus Global Solutions! We're seeking empathetic professionals to deliver exceptional support during our overnight hours. This full-time role includes comprehensive paid training, competitive compensation, and opportunities for career advancement. Enjoy Seattle's vibrant nightlife while building a stable career with benefits including health insurance, 401(k) matching, and monthly performance bonuses.
What We Offer:
- Comprehensive paid training program
- Competitive hourly pay + monthly bonuses
- Full benefits package (medical/dental/vision)
- 401(k) with 6% employer match
- Tuition reimbursement for career growth
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions in CRM system with 100% accuracy
- Collaborate with escalation teams for complex case resolution
- Maintain 95% customer satisfaction score metrics
- Participate in weekly performance improvement workshops
- Adhere to PCI compliance standards for payment processing
Qualifications
- Minimum 1 year customer service experience (call center preferred)
- Strong typing skills (40+ WPM) and MS Office proficiency
- Ability to work flexible schedule (11 PM - 7 AM, weekends included)
- Excellent problem-solving and de-escalation abilities
- High school diploma or equivalent (college degree a plus)
- Pass background check and drug screening
- Valid Washington State ID (if applicable)