Job Description
Join our award-winning team at Nexus Solutions Inc. as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during our overnight hours (10 PM - 6 AM PT) with comprehensive paid training. Enjoy competitive pay, benefits, and a dynamic remote-friendly environment. Perfect for night owls seeking career growth in Seattle's vibrant tech hub!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and response times
- Identify trends and suggest process improvements
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or support experience
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work independently during night shifts
- Proficiency with CRM software and Microsoft Office
- Typing speed of 45+ WPM
- Must pass background check and drug screening