Job Description
Join Our Team at Our Upcoming Hiring Event!
ContactPoint Solutions is excited to announce a Hiring Event in Richmond, Virginia, for dedicated Full-Time Call Center Representatives. We are looking for enthusiastic individuals to join our award-winning client support team and help us deliver world-class customer experiences.
Whether you are an experienced professional or looking to start a new career in customer service, we want to hear from you. Our hiring event offers a great opportunity to meet our management team, learn about our benefits, and interview on the spot.
What You Will Do:
• Handle inbound and outbound customer inquiries with empathy and professionalism.
• Resolve complex issues and escalate tickets when necessary.
• Maintain accurate records of customer interactions and transactions.
• Provide exceptional service that exceeds customer expectations.
Responsibilities
- Manage a high volume of incoming and outgoing calls efficiently.
- Listen to customer concerns and provide accurate, timely resolutions.
- Document customer interactions and account information in CRM systems.
- Identify opportunities for upselling and cross-selling products/services.
- Collaborate with team leads to ensure quality assurance standards are met.
- Adapt to changing scripts, policies, and procedures.
Qualifications
- High School Diploma or GED required.
- Previous call center or customer service experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Strong computer literacy and typing speed (40+ WPM).
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and quiet workspace (if remote hybrid).