Job Description
Join our award-winning customer service team and transform your career! We're seeking dedicated Night Shift Customer Service Representatives in Philadelphia, PA with paid training. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment. No experience required – we'll equip you with all skills needed to excel. Work remotely or in our modern downtown office with flexible scheduling. Apply today and start your journey toward professional growth!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics including CSAT scores and resolution times
- Collaborate with cross-functional teams to improve service quality
- Participate in continuous training and development programs
- Uphold company policies and regulatory compliance standards
- Identify and escalate systemic issues to leadership
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work independently with minimal supervision
- Proficient in Microsoft Office and CRM software
- Flexibility to work evenings, weekends, and holidays
- Previous customer service experience is a plus
- Passion for delivering exceptional customer experiences