Job Description
Join our award-winning team in Raleigh, NC! Apex Solutions Group is seeking exceptional Customer Service Representatives for immediate night shift openings. As a vital member of our support team, you'll deliver world-class service to our diverse client base while enjoying competitive pay, comprehensive benefits, and career growth opportunities. This role requires availability between 11:00 PM - 7:00 AM with full-time hours and includes health insurance, paid time off, and 401(k) matching.
We're looking for motivated individuals who thrive in fast-paced environments and want to make a real impact. If you're passionate about problem-solving and customer satisfaction, this is your chance to join a supportive team with modern facilities and cutting-edge technology.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using problem-solving skills and product knowledge
- Document all interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing training to maintain service excellence
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong conflict resolution and multitasking abilities
- Proficient with Microsoft Office and CRM software
- Ability to work independently during night shift hours
- Passion for helping others and positive attitude
- Reliable transportation to downtown Raleigh location