Job Description
Join our award-winning team as a Customer Service Representative and launch your career with industry-leading paid training! We're seeking dedicated professionals for our night shift positions in Philadelphia, PA and Virginia. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience required – we provide all the tools you need to succeed. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate complex cases when needed
- Maintain performance metrics including call volume, resolution time, and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience (entry-level welcomed)
- Exceptional communication skills and active listening abilities
- Strong problem-solving skills and emotional intelligence
- Ability to work independently in a fast-paced night shift environment
- Proficiency with Microsoft Office and willingness to learn new software
- Reliable transportation for on-site training sessions (if applicable)