Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting a hiring event for passionate individuals to fill part-time call center positions serving Illinois-based clients. Enjoy flexible hours, competitive pay, and comprehensive training in a supportive environment. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls for Illinois-based clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account details
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Flexibility to work evenings/weekends (part-time schedule)
- Positive attitude and customer-first mindset
- Reliable transportation to Milwaukee event location