Job Description
Join our exclusive hiring event for Chat Support Specialists in Charlotte, NC! TechConnect Solutions is urgently hiring empathetic communicators to deliver exceptional customer experiences through digital channels. This is your opportunity to launch a rewarding career in tech support with competitive pay, comprehensive benefits, and growth opportunities.
What we offer:
• Competitive hourly wage ($18-$24)
• Health, dental, and vision insurance
• Flexible work schedules
• Professional development programs
• Collaborative tech-forward environment
Responsibilities
- Respond to customer inquiries via chat with accuracy and professionalism
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet or exceed performance metrics for response time and satisfaction
- Participate in continuous training on new products and tools
Qualifications
- Minimum 1 year of customer service or chat support experience
- Exceptional written communication skills (type 50+ WPM)
- Proficiency with CRM platforms (Zendesk, Salesforce preferred)
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree a plus)
- Available to work evenings/weekends as needed
- Strong problem-solving and conflict resolution abilities