Job Description
Join our award-winning team as a Customer Service Representative in Columbus, Ohio! We're seeking dedicated night shift professionals to deliver exceptional customer experiences with paid training included. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters. Night shift premium pay available!
What We Offer:
• Fully paid 4-week training program
• Health, dental, and vision insurance
• 401(k) with company match
• Night shift differential pay
• Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics for response time and resolution rate
- Identify process improvement opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication and active listening abilities
- Ability to work independently during night shift hours (11 PM - 7 AM)
- Problem-solving mindset with conflict resolution skills
- Reliable transportation to our downtown Columbus facility