Job Description
Join our award-winning customer service team and launch your career in Boston's thriving business district! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive paid training, and a supportive team environment. Immediate start positions available with opportunities for growth into specialized roles.
What We Offer:
- Comprehensive 3-week paid training program
- Health/dental/vision benefits after 60 days
- Performance-based quarterly bonuses
- Modern downtown Boston office with free transit pass
- 401(k) with company matching
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (calls, quality)
- Collaborate with team to improve service processes
- Participate in ongoing coaching and development sessions
- Adhere to strict data security protocols
Qualifications
- No experience required - we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Reliable internet connection for remote work options
- Flexibility to work rotating weekends/shifts
- Basic computer proficiency (Windows, browsers)
- Positive attitude and problem-solving mindset