Job Description
Ready to launch your career immediately? Fort Worth Connect Solutions is seeking passionate Call Center Agents to join our award-winning team. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a dynamic customer service environment. No experience needed – we provide paid training! Work with industry-leading clients and make a real impact while growing professionally.
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using proprietary CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to optimize call routing
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (required)
- Minimum 40 WPM typing speed
- Strong active listening and problem-solving abilities
- Ability to work rotating shifts (including weekends)
- Basic CRM software proficiency (training provided)
- Positive attitude with customer-first mindset
- Pass background/drug screening