Job Description
Join our award-winning team as a Customer Service Representative with paid training! We're hiring dedicated professionals for night shift roles in Seattle, WA. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience required – we provide full training to set you up for success!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics for call handling time and customer satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to work independently and as part of a team
- Proficiency with basic computer applications and CRM software
- Flexible schedule availability (night shift: 10 PM - 6 AM)
- Empathy and patience when handling customer escalations
- Minimum typing speed of 35 WPM