Job Description
Join Our Fort Worth Chat Support Team!
GlobalTech Solutions is seeking enthusiastic Part-Time Chat Support Specialists to deliver exceptional customer experiences from our Fort Worth headquarters. Be the digital face of our brand and help customers resolve inquiries instantly through live chat channels. This role offers flexible scheduling and competitive pay while building valuable tech support skills.
Why Join Us?
- On-the-job training and growth opportunities
- Modern, collaborative workspace in Fort Worth
- Competitive hourly rates + performance bonuses
- Flexible shifts (evenings/weekends available)
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Troubleshoot technical issues using knowledge base resources
- Process orders, returns, and account modifications
- Document interactions in CRM systems with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Maintain positive CSAT scores above 90%
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficient typing speed (45+ WPM)
- Strong written communication skills
- Basic technical troubleshooting knowledge
- Ability to multitask in fast-paced environment
- Reliable transportation to Fort Worth location
- Must pass background check