Job Description
Join our award-winning team as a Call Center Representative in Omaha! We're hiring immediately for motivated individuals ready to deliver exceptional customer service. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your skills make a real impact.
As a key member of our support team, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% satisfaction rate. No experience? No problem! We provide paid training and career advancement opportunities.
Why Omaha Connect Solutions?
- Immediate start with same-week onboarding
- Health/dental/vision insurance after 30 days
- 401(k) with company matching
- Paid time off and flexible scheduling
- Recognition programs for top performers
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Process orders, updates, and account modifications accurately
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document all interactions and maintain detailed case notes
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center background a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable transportation and flexible availability