Job Description
Join our award-winning support team as a Night Shift Customer Service Representative! We're seeking empathetic professionals to deliver exceptional service while our clients rest. Enjoy premium benefits, flexible scheduling, and career growth in a 24/7 environment. Our Columbus headquarters offers state-of-the-art facilities and a collaborative culture focused on employee success. Perfect for night owls seeking stability with a forward-thinking company.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and product usage
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with day-team colleagues for seamless service continuity
- Meet/exceed performance metrics including resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication with neutral accent
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced, high-stress situations
- Available to work flexible schedules including weekends/holidays
- Typing speed: 40+ WPM with 95% accuracy