Job Description
Are you looking for a rewarding career in a dynamic environment? Apex Support Solutions is hosting a massive Hiring Event for Night Shift Customer Service Representatives in Fresno, CA.
We are seeking enthusiastic individuals to join our elite support team. Whether you are an experienced professional or looking to start your career, we offer training and growth opportunities. Enjoy the benefits of working the night shift: a quieter work environment, flexible scheduling, and no commute during rush hour.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Comprehensive health benefits package.
- Paid training and clear career progression.
- Employee referral bonuses.
Don't miss this opportunity to be part of our growing team. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Resolve complex customer issues and escalate them appropriately to management.
- Document all customer interactions and account details accurately in the CRM system.
- Provide product information, pricing, and service updates to clients.
- Collaborate with the support team to ensure high customer satisfaction scores.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Proficiency with Microsoft Office Suite and computer navigation.
- Strong problem-solving skills and attention to detail.