Job Description
Join our elite customer service team at Global Solutions Inc. and become the voice of our brand! We're hosting an exclusive hiring event for dedicated Night Shift Customer Service Representatives in Portland, PA. This is your opportunity to launch a rewarding career in a dynamic, supportive environment with competitive pay and comprehensive benefits. Enjoy flexible scheduling, paid training, and advancement opportunities while serving our diverse client base. Don't miss this chance to join a company that values your growth and well-being!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
- Participate in ongoing training and development programs
Qualifications
- Minimum 1 year customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- High school diploma or equivalent required
- Availability to work flexible night shifts (11 PM - 7 AM)
- Positive attitude and resilience under pressure