Job Description
Are you ready to take the next step in your career? Apex Support Solutions is hosting a massive Hiring Event in Jacksonville, FL, specifically looking for talented individuals to join our Night Shift Customer Service team. We are committed to providing top-tier support and are looking for passionate team members to help us deliver excellence 24/7.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Comprehensive benefits package (Medical, Dental, Vision)
- Career growth opportunities within a stable organization
- Modern, collaborative work environment
Whether you have years of experience or are just starting out, we provide the training and tools you need to succeed. Don't miss this opportunity to become part of a winning team in the heart of Florida.
Responsibilities
- Handle inbound and outbound customer calls with a focus on quality and efficiency.
- Resolve customer inquiries, complaints, and issues accurately and in a timely manner.
- Document all interactions and transactions into the CRM database.
- Identify customer needs and recommend appropriate products or services.
- Collaborate with the support team to improve overall service metrics.
- Maintain a professional demeanor and adhere to company policies during night operations.
Qualifications
- High school diploma or GED required.
- Excellent verbal communication skills and a friendly, professional phone manner.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work flexible night shifts, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
- Reliable transportation to the Jacksonville office.