Job Description
Join our dynamic team at GlobalConnect Solutions for our exclusive Night Shift Customer Service Hiring Event! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our clients across multiple industries. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Our Dallas headquarters offers a modern workspace with state-of-the-art technology, and we're committed to fostering an inclusive culture where every voice matters. Event Details: October 15th, 2023 | 6:00 PM - 9:00 PM | 123 Tech Parkway, Dallas, TX. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and handle times
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 1 year customer service or call center experience required
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Ability to work independently in a fast-paced night shift environment
- Excellent written and verbal communication skills
- High school diploma or equivalent; associate's degree preferred
- Flexibility to work weekends and holidays as needed