Job Description
Join our elite customer service team at GlobalConnect Solutions during our exclusive hiring event for Night Shift Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our clients while enjoying premium benefits including competitive pay, comprehensive health coverage, and a $3/hour night shift differential. This role offers a stable career path with growth opportunities in a supportive environment. As a leader in customer experience, we provide paid training, flexible scheduling, and recognition programs for top performers. Don't miss this chance to join a Fortune 500 company with a commitment to work-life balance and employee development.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve complex billing, technical, and account inquiries using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed key performance metrics including CSAT and first-call resolution
- Participate in continuous improvement initiatives for service quality
Qualifications
- Minimum 1 year customer service experience in a BPO or tech environment
- Exceptional communication skills with clear articulation
- Proficiency in CRM platforms (Salesforce preferred)
- Ability to multitask in a fast-paced, high-stress setting
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends and holidays
- High school diploma or equivalent; college degree preferred