Job Description
Join our award-winning customer service team in San Antonio! We're seeking passionate individuals to deliver exceptional support experiences—no prior experience needed. Our comprehensive 4-week paid training program equips you with industry-leading skills in conflict resolution, CRM systems, and client relationship management. Enjoy a modern downtown office with flexible scheduling, health benefits, and growth opportunities into team leadership or specialist roles.
Perfect for recent graduates or career changers! Our collaborative culture celebrates diversity and invests in your professional development through quarterly certifications and mentorship programs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce CRM while maintaining data integrity
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium service packages
- Participate in continuous improvement workshops
- Maintain strict compliance with company security protocols
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience in conflict resolution
- Basic computer proficiency (MS Office Suite)
- Full-time availability (Monday-Friday 8am-6pm)
- Passion for helping others and problem-solving
- US work authorization required