Job Description
Are you ready to take your career to the next level? Apex Support Solutions is hosting a dynamic Hiring Event in Houston, TX, exclusively for Night Shift Customer Service Representatives.
We are looking for passionate individuals to join our elite team. Whether you are an experienced professional or just starting out, we offer a comprehensive training program and a supportive culture designed for success.
Why You Should Join Us:
- Competitive Compensation: Starting at $18.00/hr with performance bonuses.
- Night Shift Perks: Enjoy premium shift differentials and a quiet, focused work environment.
- Modern Facilities: State-of-the-art contact center in the heart of Houston.
- Growth Opportunities: Clear pathways to team lead and management roles.
Don't miss this chance to secure a stable, high-paying position with a top-tier employer. Apply today at our Hiring Event!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with empathy, patience, and professionalism.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Identify and escalate complex issues to supervisors when necessary.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Proficiency in computer applications and typing (40+ wpm preferred).
- Ability to work independently and as part of a team in a fast-paced environment.
- Mandatory Requirement: Must be available to work night shifts (e.g., 6:00 PM - 2:00 AM or 8:00 PM - 4:00 AM).
- Strong problem-solving abilities and a genuine desire to help others.