Job Description
Immediate Start! Night Shift Customer Service Positions Available in New York & Ohio
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking dedicated professionals to deliver exceptional support during night shifts across our New York and Ohio locations. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities.
As a key member of our 24/7 support ecosystem, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We provide paid training, flexible scheduling options, and a supportive remote/hybrid work environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat during night shifts
- Resolve billing, technical, and account-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with day-shift teams to ensure seamless customer experience continuity
- Meet/exceed performance metrics including CSAT scores and average handle time
- Proactively identify process improvement opportunities and escalate complex issues
- Participate in ongoing product knowledge training and team meetings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in BPO or retail environment
- Exceptional communication skills with clear articulation and active listening
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Ability to thrive in fast-paced, high-pressure night shift environment
- Strong problem-solving skills with conflict resolution expertise
- Reliable transportation and ability to work flexible hours including weekends
- Must pass background check and pre-employment drug screening