Job Description
Join our award-winning customer service team and launch your career in Detroit! No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in downtown Detroit. Perfect for motivated individuals ready to develop valuable communication and problem-solving skills.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet or exceed performance metrics for call volume and resolution time
- Collaborate with team members to enhance service quality
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote work options
- Willingness to work flexible shifts including evenings/weekends