Job Description
Join our award-winning call center team and enjoy weekly pay with immediate start opportunities! ConnectCare Solutions is seeking energetic Customer Service Representatives to handle inbound/outbound calls for our Fortune 500 clients. We offer comprehensive training, flexible scheduling, and career advancement paths. Positions available in both New York and Texas locations.
Why Choose Us?
• Weekly paychecks (no more waiting!)
• Paid training and certifications
• Health benefits and 401(k) matching
• Remote and hybrid options available
• Performance-based bonuses
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads on process improvements
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Windows OS and CRM software
- Excellent verbal communication skills
- Ability to multitask in fast-paced environment
- Reliable high-speed internet for remote roles
- Flexible availability (weekends/evenings as needed)