Job Description
Join our award-winning customer support team in Atlanta! We're seeking dedicated night shift professionals to deliver exceptional service while our clients rest. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Immediate openings available for candidates ready to make a difference!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy and compliance
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify process improvements to enhance customer experience
- Adhere to security protocols for sensitive data handling
Qualifications
- 1+ years customer service experience in high-volume environment
- Excellent verbal/written communication skills in English
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Proficiency with CRM software (Salesforce preferred)
- Problem-solving mindset with attention to detail
- Reliable high-speed internet and quiet workspace