Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of remote work with weekly pay! We're seeking empathetic professionals to deliver exceptional support to clients across California and Florida. As a key member of our team, you'll resolve inquiries, build relationships, and contribute to our mission of customer excellence.
Why Join Us?
- Weekly pay for immediate financial flexibility
- 100% remote work opportunity
- Comprehensive training and career growth
- Health benefits and retirement plans
Responsibilities
- Handle inbound/outbound customer calls and digital communications
- Resolve billing, technical, and product inquiries
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify and escalate trends to improve service quality
- Maintain deep product knowledge across service lines
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 40+ WPM with high accuracy
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including weekends
- Bilingual (Spanish) strongly preferred