Job Description
Join our award-winning customer service team in Denver and start immediately! We're seeking motivated individuals for night shift call center positions offering competitive pay, comprehensive benefits, and career growth opportunities. As a key member of our support hub, you'll deliver exceptional experiences to clients across diverse industries while enjoying a dynamic, collaborative work environment.
Why Join Us?
- Immediate start – no waiting period
- Competitive hourly wage + performance bonuses
- Comprehensive health/dental/vision benefits
- Tuition reimbursement programs
- Clear advancement pathways to leadership roles
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, technical support, and service offerings
- Maintain detailed customer records in CRM systems with 100% accuracy
- Meet/exceed key performance metrics: call handle time, quality scores, and resolution rates
- Collaborate with team leads to escalate complex issues and improve processes
- Participate in ongoing product training and certification programs
- Contribute to team success by sharing best practices and mentorship
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Comfortable working night shifts (11 PM - 7 AM)
- Proven problem-solving abilities and conflict resolution expertise
- Reliable transportation to our Denver Tech Center location
- Must pass background check and pre-employment assessment