Job Description
Welcome to the Apex Global Solutions Hiring Event! We are currently seeking motivated Local Customer Service Representatives to join our high-performing team in Indianapolis. This is an exciting opportunity to join a stable company with a focus on employee growth and customer satisfaction.
As a Night Shift Representative, you will play a critical role in ensuring our clients receive the support they need, even after hours. We pride ourselves on our inclusive culture and are looking for individuals who are reliable, empathetic, and eager to learn.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with a focus on first-call resolution.
- Assist customers with product information, account management, and troubleshooting technical issues.
- Process orders, returns, and exchanges accurately and efficiently using our CRM software.
- Document all customer interactions and feedback in the internal database.
- Stay updated on company policies and product knowledge to provide accurate information.
- Collaborate with team leads to maintain high service quality and satisfaction scores.
Qualifications
- High school diploma or GED is required; prior customer service experience is a plus but not mandatory.
- Excellent verbal communication skills and a professional telephone manner.
- Basic computer proficiency and ability to navigate multiple windows and software applications.
- Ability to work independently and effectively during night shifts (varied schedules available).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Valid driver's license and reliable transportation are recommended.