Job Description
Are you a driven professional looking to make a real impact? Apex Support Solutions is seeking a highly motivated Customer Service Representative to join our elite night shift team in Kansas City, Missouri.
We pride ourselves on delivering world-class support to our clients, and we are looking for individuals who are passionate about problem-solving and customer success. As a leading provider in the call center industry, we offer a comprehensive paid training program to ensure you have all the tools you need to excel.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: Enjoy the night shift schedule with no early morning commutes.
- Training: Full paid training provided for all new hires.
- Benefits: Health, dental, and vision insurance available.
Take the next step in your career today by applying for this exciting opportunity in Kansas City!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve complex customer inquiries and complaints efficiently to ensure high satisfaction scores.
- Utilize CRM software to accurately log interactions and track account status.
- Provide accurate information regarding products, services, and billing inquiries.
- Identify and escalate complex issues to management when necessary.
- Collaborate with team leads to improve call center performance metrics.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus, but not required.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work night shifts (10:00 PM - 6:00 AM) consistently.
- Strong verbal communication skills and a friendly, professional demeanor.
- Reliability and the ability to work well in a team environment.