Job Description
Join Our Elite Team – Night Shift Hiring Event!
Apex Support Solutions is currently hosting a Hiring Event in Memphis, TN, specifically for dedicated Night Shift Customer Service Representatives. We are looking for individuals who are ready to deliver exceptional service and thrive in a fast-paced environment.
As a key member of our support team, you will be the voice of our brand, ensuring our customers receive the help they need, when they need it. We offer a competitive pay structure, comprehensive benefits, and a clear pathway for career advancement.
Why Apply?
- Competitive Pay: Earn between $16.00 and $22.00 per hour.
- Flexible Scheduling: Choose a schedule that fits your lifestyle.
- Comprehensive Benefits: Health, dental, and vision insurance available.
- No Experience Required: Full training provided.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while adhering to company policies and scripts.
- Update customer accounts and records accurately in our CRM system.
- Collaborate with team leads and support staff to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Document all interactions and resolutions in the required logbooks.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to type 35+ WPM and navigate computer systems efficiently.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Must be authorized to work in the United States.