Job Description
Are you a dedicated problem-solver ready to make an impact?
We are currently seeking a Customer Service Representative to join our high-performing team. This is a Night Shift opportunity that covers operations in New York, NY and Ohio. We are looking for individuals who are available for an immediate start and can thrive in a fast-paced, 24/7 support environment.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive exceptional service around the clock.
Responsibilities
- Handle Inbound & Outbound Communications: Manage high volumes of incoming customer inquiries via phone, email, and live chat with a focus on resolving issues quickly.
- Resolve Complex Issues: Diagnose customer problems and provide accurate solutions, escalating complex technical issues to senior management when necessary.
- Product Expertise: Maintain a deep understanding of our products/services to provide accurate information and recommendations to customers.
- Record Keeping: Log all interactions and resolutions accurately into our CRM system to ensure seamless handovers for the day shift team.
- Customer Retention: Proactively engage with customers to ensure satisfaction and foster long-term loyalty.
Qualifications
- Experience: Previous experience in a customer service or call center environment is preferred.
- Availability: Must be available to work Night Shifts (e.g., 9:00 PM – 6:00 AM).
- Communication: Excellent verbal and written communication skills with a professional, friendly tone.
- Technical Skills: Basic computer proficiency and ability to navigate multiple software platforms.
- Reliability: A strong work ethic and the ability to work independently with minimal supervision.
- Location: Must reside in or be willing to relocate to the New York / Ohio area.