Job Description
Are you looking for a rewarding career with flexibility and growth? Horizon Support Solutions is seeking a highly motivated Customer Service Representative to join our night shift team in Oakland, Illinois.
We provide comprehensive paid training to ensure your success from day one. If you excel under pressure and love helping others, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $19.00 per hour based on experience.
- Paid Training: No experience needed; we teach you everything you need to know.
- Night Shift Benefits: Enjoy a quieter work environment and reduced commute stress.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with patience and professionalism.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records and documentation in real-time.
- Escalate complex issues to the appropriate department or supervisor.
- Collaborate with team members to ensure service level agreements are met.
- Adhere to all company policies and compliance standards.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service, call center, or retail is preferred but not required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Availability to work night shifts, weekends, and holidays as needed.
- A reliable home office setup (internet, headset) if remote or hybrid.
- Problem-solving mindset and a friendly demeanor.