Job Description
Join our award-winning team as a Customer Service Representative in Columbus, Ohio! We're seeking dedicated night shift professionals to deliver exceptional support to our clients. No experience needed – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, consistent schedules, and a supportive environment focused on your growth. This is your chance to launch a rewarding career in customer service with industry-leading benefits.
What We Offer:
- Comprehensive paid training program
- Consistent night shift schedule (10 PM - 6 AM)
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads to improve processes
- Maintain product knowledge through ongoing training
- Escalate complex issues to appropriate departments
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Basic computer proficiency (MS Office, CRM systems)
- Customer service or call center experience preferred
- Type 35+ WPM with high accuracy
- Reliable transportation to downtown Columbus