Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated night shift professionals to deliver exceptional support to our valued clients. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of Philadelphia. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions and update CRM databases accurately
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training programs to enhance skills
- Maintain compliance with company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Basic computer proficiency and typing skills (35+ WPM)
- Ability to work independently in a fast-paced environment
- Flexibility to work nights (11 PM - 7 AM) and weekends
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our Philadelphia facility