Job Description
Join our award-winning team as a Night Shift Customer Service Representative in San Jose! We offer comprehensive paid training, competitive compensation, and a supportive environment for career growth. As a key player in our client success team, you'll deliver exceptional service to local customers while enjoying flexible scheduling and advancement opportunities. Our modern downtown facility features state-of-the-art technology and a collaborative culture that values work-life balance.
What We Offer:
- Comprehensive 4-week paid training program
- Health, dental, and vision benefits
- Tuition reimbursement programs
- 401(k) with company matching
- Employee discounts on local services
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat channels
- Resolve billing issues and product/service concerns efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently on night shift (10 PM - 6 AM)
- Excellent problem-solving and conflict resolution skills
- Spanish bilingual certification highly desirable
- Pass background and drug screening