Job Description
Join our award-winning customer service team and get paid weekly! NexCare Solutions is seeking passionate Customer Service Representatives in Philadelphia for immediate start positions. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed of 45+ WPM with 98% accuracy
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexible availability (evenings/weekends occasionally)