Job Description
Join our award-winning customer service team in Albuquerque! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences. Enjoy comprehensive paid training, competitive benefits, and a supportive environment. Perfect for night owls seeking career growth with a company that invests in your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Windows OS and CRM software
- Excellent verbal/written communication skills
- Ability to work independently during night shifts
- Basic math and problem-solving abilities