Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Seattle, WA! We're seeking empathetic professionals to deliver exceptional customer experiences while working flexible overnight hours. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
Why You'll Love Working With Us:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement opportunities
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM systems
- Process orders, returns, and account modifications
- Document interactions and maintain accurate records
- Collaborate with team to improve service quality
- Meet performance metrics for resolution time and CSAT
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working night shift (10 PM - 6 AM)
- Proficient with Windows OS and basic software
- Problem-solving mindset and patience
- Reliable transportation to downtown Seattle location