Job Description
Join the Elite Team at Apex Contact Solutions!
We are currently seeking dedicated Night Shift Customer Service Representatives in El Paso, TX. If you are looking for a career with Paid Training, competitive pay, and a supportive work environment, this is your opportunity to shine.
As a key member of our team, you will be the voice of our brand, helping clients resolve issues and ensuring their satisfaction. We prioritize professional growth and provide all the tools you need to succeed from day one.
Why Apply?
- Competitive Pay: $18.00 - $22.00 per hour (plus performance bonuses).
- Paid Training: Comprehensive training program to get you up to speed.
- Night Shift Schedule: Evening and overnight shifts available with flexible weekend options.
- Modern Environment: Work in a state-of-the-art facility or from home (if eligible).
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Follow established scripts and call protocols while maintaining a personalized customer experience.
- Document all customer interactions and account information accurately in the CRM system.
- Identify and escalate complex issues to the appropriate team leads or supervisors.
- Meet and exceed daily and weekly performance metrics (KPIs) for call quality and handle time.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work night shifts (e.g., 8:00 PM to 5:00 AM).
- Strong verbal communication skills and a clear speaking voice.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Previous call center or customer service experience is a plus but not mandatory.
- Reliable internet connection (for remote options) or willingness to commute to our El Paso facility.