Job Description
Are you ready to elevate your career with a team that values your input? We are actively seeking dedicated Customer Service Representatives to join our high-performing night shift operations. Whether you are based in Philadelphia, PA, or looking for a remote opportunity in Virginia, this role offers the stability and growth you deserve. Enjoy comprehensive paid training, a supportive work environment, and the flexibility to thrive in your schedule.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours.
- Resolve customer inquiries and issues efficiently while maintaining a positive, professional demeanor.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the team to troubleshoot complex problems and improve service quality.
- Adhere to company policies, service level agreements (SLAs), and quality assurance standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills with a focus on clarity.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and manage time effectively in a night shift setting.
- Reliable internet connection is required for remote positions in Virginia.