Job Description
Launch your career in customer service with ConnectSolutions! We're seeking motivated entry-level professionals to join our award-winning call center team in Kansas City, MO. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. No experience necessary – we provide paid training!
As a key customer advocate, you'll resolve inquiries, build relationships, and drive satisfaction. Our supportive environment fosters growth, with clear pathways to advancement. We also have Texas positions available for those seeking relocation opportunities.
Why Join Us:
- Starting at $16/hour with quarterly performance bonuses
- Comprehensive health/dental/vision insurance
- Tuition reimbursement program
- Paid time off from day one
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed KPIs (call quality, resolution time)
- Collaborate with team members to ensure consistency
- Participate in ongoing product and skills training
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- Pass background check and pre-employment screening
- Must be authorized to work in the US