Job Description
Unlock Your Potential with Our Night Shift Customer Service Team!
We're seeking passionate individuals to join our award-winning customer service team in Philadelphia, PA and Virginia. Enjoy paid training, competitive pay, and career growth opportunities while serving our diverse client base. This night shift role offers perfect flexibility for those seeking non-traditional schedules.
What We Offer:
- Comprehensive paid training with ongoing development resources
- Competitive compensation ($16.50-$22.00/hour) plus performance incentives
- Full benefits package including health insurance and retirement plans
- Advancement opportunities into leadership and specialized roles
If you thrive in dynamic environments and excel at problem-solving, this is your chance to build a rewarding career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex customer issues using multi-channel communication tools
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address escalated customer concerns
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (paid training available for entry-level)
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with Microsoft Office and CRM platforms
- Ability to thrive in night shift schedule (10 PM - 6 AM)
- Strong problem-solving skills with attention to detail
- Must pass background check and drug screening