Job Description
Join our exclusive Hiring Event in Portland, OR! We are actively seeking dedicated Customer Service Representatives to join our high-performing night shift team. If you are looking for a rewarding career with a modern company, excellent benefits, and competitive pay, this is your chance to shine.
As a Customer Service Representative, you will be the voice of our brand, interacting with customers via phone and chat to resolve issues and provide top-tier support. We pride ourselves on a culture of support and growth.
Key Highlights:
- Competitive Pay: $18.00 - $22.00 per hour.
- Night Shift Premium: Earn extra for working evenings.
- Modern Environment: Clean, comfortable workspace with state-of-the-art equipment.
- Training Provided: No prior experience? No problem! We offer comprehensive training.
Responsibilities
- Handle a high volume of inbound and outbound customer calls during night shifts with patience and professionalism.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document all customer interactions and account updates accurately in the CRM system.
- Identify opportunities to upsell or cross-sell products/services when appropriate.
- Collaborate with the support team to ensure complex issues are escalated and resolved.
- Adhere to all company policies, scripts, and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Strong verbal communication skills and a friendly, positive demeanor.
- Basic computer proficiency and typing skills (35+ wpm).
- Ability to work independently and problem-solve on the fly.