Job Description
Join ConnectSphere Solutions' elite night shift team in Chicago! We're hosting an exclusive hiring event in New York for motivated individuals seeking high-impact call center careers. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment. Apply now to secure your spot at our Chicago headquarters!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve complex inquiries using CRM systems and internal tools
- Meet/exceed daily performance metrics (call volume, quality scores)
- Document interactions accurately in customer management systems
- Collaborate with team leads to improve service processes
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to work flexible night shift schedules (11PM-7AM)
- Proficient with Windows OS and CRM software
- Strong problem-solving abilities under pressure
- Authorized to work in the United States