Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Columbus, OH! We're seeking motivated individuals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. Immediate start positions available! Apply today to become part of our dynamic workforce.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training for product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Reliable transportation for on-site training (if applicable)
- Flexibility to adapt to changing priorities
- Positive attitude and resilience under pressure